FAQs. Frequently Asked Questions

Do I have to pay for return shipping if I want to exchange a product?

In the event of the buyer purchasing an item and deciding not to keep it for any reason other than manufacturer defect, return shipping will be paid by the buyer.
What should I do if I receive a defective product?

In the event of receiving an item that is defective, please contact us so we can make it right. We also cover return shipping.
How long will it take for my items to arrive?

We offer Standard (3-4 Business Days) and Next Day (1 Business Day) shipping. If your order is placed prior to 2:00pm EST, we will ship your order within the same day. Otherwise, we will ship on the following business day. The amount of time it actually takes for your order to reach its destination depends on your shipping method and courier delivery standards. Example 1: If your order is placed on Monday at 11:00am, and you chose Expedited, you should expect to receive your order between Wednesday and Friday (end of day).

Please note that shipping times are estimates that are provided to us by our shipping partners. Swiftronics is not liable for any delays in shipping times that are a result of shipping carriers. 

Please ensure that shipping details are entered correctly, we ship based on the information provided to us. Any shipment that is returned to sender will be covered at the buyers expense. 
Do you ship outside of Canada?

Yes we do. We ship across North America with the exception of Puerto Rico, Hawaii, and Alaska
Who do you ship with?

We ship with FedEx and Canada Post, depending on your location and shipping method selected.

• Please note that purchases over $100 CAD require a Signature upon Delivery.
How can I leave feedback for Swiftronics?

You can leave feedback on any of our social media platforms. We’re connected via Facebook, Google, Instagram & Yelp.
Do you offer an Extended Warranty for Phones?

We do not offer Extended Warranty, other than the manufacturer’s warranty.
Do you Price match?

We do not price match.
Where can I find your Retail Location?

Downtown Toronto: 574 Dundas St W, Toronto, ON M5T 1H5

North York: 1396 Don Mills Rd, Unit B101, North York, ON  M3B 0A7

Brampton: 23-10 Lightbeam Terr, Brampton ON, L6Y 6H9
Does your In-Store pricing differ from your Online Store?

Whether you choose to buy online or in-store, the prices are the same.
What is an open box item?

Open box items are items that were either showcased in store, tested by our associates or returned under buyers remorse within 30 days. All of our open box items have been rigorously tested and have passed our checklist of being sellable. Please note that open box devices may not include headphones for hygienic reasons and would need to be purchased separately. We offer an extended 90 day guarantee on all of our open box items. Physical conditions may vary.
Disclaimer

International devices will include chargers from their country of origin. However wall converters will be included in the package for compatibility.