Q: Do I have to pay for return shipping if I want to exchange a product?
A: In the event of the buyer purchasing an item and deciding not to keep it for any reason other than manufacturer defect, return shipping will be paid by the buyer.
Q: What should I do if I receive a defective product?
A: In the event of receiving an item that is defective, please contact us so we can make it right. We also cover return shipping.
Q: How long will it take for my items to arrive?
A: We offer Standard (3-5 Business Days) and Next Day (1 Business Day) shipping. If your order is placed prior to 3:00pm EST, we will ship your order within the same day. Otherwise, we will ship on the following business day. The amount of time it actually takes for your order to reach its destination depends on your shipping method and courier delivery standards. Example 1: If your order is placed on Monday at 11:00am, and you chose Expedited, you should expect to receive your order between Wednesday and Friday (end of day).
Q: Do you ship outside of Canada?
A: At this time, we only offer shipping within Canada. We’re looking to expand our product and services within the near future.
Q: Who do you ship with?
A: We ship with FedEx and Canada Post, depending on your location and shipping method selected.
• Please note that purchases over $100 CAD require a Signature upon Delivery.
Q: What is your return policy?
If the item has been used or shows signs of usage, a re-stocking fee no less than 15% of the original selling price will be applied to the current sales price. Swiftronics reserves the right to inspect any item before issuing a refund.
Q: How can I leave feedback for Swiftronics?
A: You can leave your feedback on any of our social media platforms. We’re connected via Facebook, Google, Instagram & Yelp.
Q: Do you offer an Extended Warranty for Phones?
A: We do not offer Extended Warranty, other than the manufacturer’s warranty.
Q: Do you Price match?
A: We do not price match.
North York: 1396 Don Mills Rd, Unit B101, North York, ON M3B 0A7
Mississauga: 6085 Creditview Rd, Unit 22, Mississauga, ON L5V 0B1