Q: Do I have to pay for return shipping if I want to exchange a product?

A: In the event of the buyer purchasing an item and deciding not to keep it for any reason other than manufacturer defect, return shipping will be paid by the buyer.

Q: What should I do if I receive a defective product?

A: In the event of receiving an item that is defective, please contact us so we can make it right. We also cover return shipping.

Q: How long will it take for my items to arrive?

A: We offer Standard (3-4 Business Days) and Next Day (1 Business Day) shipping. If your order is placed prior to 3:00pm EST, we will ship your order within the same day. Otherwise, we will ship on the following business day. The amount of time it actually takes for your order to reach its destination depends on your shipping method and courier delivery standards. Example 1: If your order is placed on Monday at 11:00am, and you chose Expedited, you should expect to receive your order between Wednesday and Friday (end of day).

A: Please note that small/light unit(s) such as phone case, earphones, smartwatch, etc. will be shipped using regular stamp mail that may takes (3-7 business days)

Please note that due to the Pandemic our shipping partners have suspended their ontime guarantee until further notice. Therefore our shipping times are estimates.

Q: Do you ship outside of Canada?

A: At this time, we only offer shipping within Canada. We’re looking to expand our product and services within the near future.

Q: Who do you ship with?

A: We ship with FedEx and Canada Post, depending on your location and shipping method selected.

• Please note that purchases over $100 CAD require a Signature upon Delivery.

Q: What is your return policy?

A: If the item has been used or shows signs of usage, a re-stocking fee no less than 20% of the original selling price will be applied to the current price. Swiftronics reserves the right to inspect any item before approving a refund.

At Swiftronics we offer a 30 day warranty on all our international devices which will be issued as a repair or a replacement if a repair is not feasible. This warranty applies to product defects and failures only. All warranty claims placed 30 days after the date of receipt will be redirected to the product manufacturer and will be subject to manufacturer’s warranties and return policies. Under no circumstances will liquid or physical damage be covered by warranty.

Q: How can I leave feedback for Swiftronics?

A: You can leave your feedback on any of our social media platforms. We’re connected via Facebook, Google, Instagram & Yelp.

Q: Do you offer an Extended Warranty for Phones?

A: We do not offer Extended Warranty, other than the manufacturer’s warranty.

Q: Do you Price match?

A: We do not price match.

Q: Where can I find your Retail Location?

Q: Does your In-Store pricing differ from your Online Store?

A: Whether you choose to buy online or in-store, the prices are the same.

Question: What is an open box item?

A: Open box items are items that were either show cased in store, tested by our associates or returned under buyers remorse within 30 days. All of our open box items have been rigorously tested and have passed our checklist of being sellable. Please note that open box devices may not include headphones for hygienic reasons and would need to be purchased separately. We offer an extended 90 day guarantee on all of our open box items. Physical conditions may vary.

Disclaimer

International devices will include chargers from their country of origin. However wall converters will be included in the package for compatibility.

 

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