Open Box Sony In-Ear WF-1000XM5 Wireless Noise-Cancelling Headphones

In the event of the buyer purchasing an item and deciding not to keep it for any reason other than manufacturer defect, return shipping will be paid by the buyer.

We do not offer Extended Warranty, other than the manufacturer’s warranty.

We do not price match.

Yes we do. We ship across North America with the exception of Puerto Rico, Hawaii, and Alaska

Whether you choose to buy online or in-store, the prices are the same.

You can leave your feedback on any of our social media platforms. We’re connected via Facebook, Google, Instagram & Yelp.

We offer Standard (3-5 Business Days) and Next Day (1 Business Day) shipping. If your order is placed prior to 3:00pm EST, we will ship your order within the same day. Otherwise, we will ship on the following business day. The amount of time it actually takes for your order to reach its destination depends on your shipping method and courier delivery standards. Example 1: If your order is placed on Monday at 11:00am, and you chose Expedited, you should expect to receive your order between Wednesday and Friday (end of day).

Please note that due to the Pandemic our shipping partners have suspended their ontime guarantee until further notice. Therefore our shipping times are estimates.

Open box items are items that were either show cased in store, tested by our associates, or returned under buyers remorse within 30 days.

1. All of our open box items have been rigorously tested and have passed our checklist of being sellable.
2. Please note that open box items may not include headphones for hygienic reasons and would need to be purchased separately.
3. We offer a 90-day guarantee on all of our open box items .
4. Physical conditions may vary.
5. All open box items are final sale.

If the item has been used or shows signs of usage, a re-stocking fee no less than 20% of the original selling price will be applied to the current price. Swiftronics reserves the right to inspect any item before approving a refund. At Swiftronics we offer a 30 day warranty on all our international devices which will be issued as a repair or a replacement if a repair is not feasible. This warranty applies to product defects and failures only. All warranty claims placed 30 days after the date of receipt will be redirected to the product manufacturer and will be subject to manufacturer’s warranties and return policies. Under no circumstances will liquid or physical damage be covered by warranty. *Wearables, Accessories, and TV boxes are NOT eligible for returns for hygienic reasons*

In the event of receiving an item that is defective, please contact us so we can make it right. We also cover return shipping.

Downtown Toronto: 574 Dundas St W, Toronto, ON M5T 1H5

North York: 1396 Don Mills Rd, Unit B101, North York, ON M3B 0A7

Mississauga: 6085 Creditview Rd, Unit 22, Mississauga, ON L5V 0B1

We ship with FedEx and Canada Post, depending on your location and shipping method selected. • Please note that purchases over $100 CAD require a Signature upon Delivery.